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Call: (201) 540-7232

Located in Schenectady, NY.

Servicing the Capital District and Upstate NY.

This site is not intended as medical advice and should not be used in lieu of seeking medical attention. If you feel you are experiencing an emergency, call 9-1-1 or your local police department for further instruction.

This video is a MUST-WATCH for everyone that I know! It's a situation that no one wants to ever face and yet, we see it too often on the news. If anything from my time working as a 9-1-1 dispatcher has taught me, it's that more  people survive when they don't panic. So, that is why both this video and the button below are posted.

I downloaded the guide for myself when callers phoned in so I could anticipate what questions I could ask them, what advice I could give, and what calming measures I could use. It is useful for families, employers, and even schools. Don't forget to check out the bottom of the PDF which has more links to training for specialized populations! 

Run. Hide. Fight.

Active Shooting Incidents

"9-1-1, WHERE is your emergency?"

    1. The very first thing to consider when calling 9-1-1 is LOCATION, LOCATION, LOCATION. 

    2. It's important for you to gather your nerves and to look at everything around you and to figure out where is the emergency? Is it in front of me or is it happening in another place? The dispatcher will ask you a series of questions to help you narrow the results of the location because no matter what the emergency...whether a plane has crashed, a building is on fire, or there is a suicidal friend a town away... HELP CANNOT COME IF WE DON'T KNOW WHERE YOU ARE!  Answering these questions will not delay help. In fact, it's the opposite!

    3. So, it's time to put on your detective hat and to look around. Do you see a street sign with a name on it? Do you see a restaurant that you can tell the dispatcher to search for? Do you see trees, landmarks, or trail signs? What apartment building are you in? What floor are you on? What suite are you in...A or B? LOCATION IS SPECIFIC!

    The rest of this course will have participants look at photos and try to "figure out" locations based on what they see in 10-20 seconds or less. Then, they will have to give their name, call-back number, and the nature of the emergency against their opponents. We also discuss some of the myths and fears that people face when calling for help.

Britta H. Kuo

Owner of Vital Force CPR & First Aid​​

"Teaching you today's newest skills to save someone's life tomorrow."

Vital Force CPR & First Aid